A resume writing service needs much more than a great website to be a reliable choice for customers, but a professional looking design certainly helps the decision. Resumewritinggroup.com has invested a lot of time and effort into making their website inviting to every visitors, but still, we were unable to find many resumewritinggroup.com reviews online. Even though the company claims to have been ‘writing resumes FULL-TIME for years’, resume writing group reviews on the Web indicate that they have been on the market for a much shorter period of time.
Knowing this, we started suspecting the promises the company makes on the website. In order to confirm that they are true or false, we decided to take a look at the key features of this resume writing service. For starters, we checked the quality offered by their writers, seeing that this is the most important factor in choosing a writing service.
As we said, our first step was to actually order from the company. This was extremely important because of the lack of reviews that would point customers to the right direction, but also because many companies post fake positive reviews to boost their chances of being hired.
We ordered a keyword targeted online resume, since this was the cheapest and most unique offer by resumewritinggroup.com. According to the website description, this resume should be extremely important for a person’s career, and they promise to send out the e-resume to prospective employees so that they can access it from their computers.
The ordering process was very complex, because the company does not have an option for any other service from resume writing, so we had to consult the customer support to finish our order. Unfortunately, the e-resume was of terrible quality, which is why we did not let the writers send out a copy to prospective employees.
List of Services and Prices
In addition to resume writing services, Resume Writing Group also offers cover letters, thank you letters, LinkedIn profile writing, e-resume writing, resume distribution, job hunting, and career coaching services. This makes for a very extensive list that covers every aspect of the application process, while the coaching and job-hunting services allow candidates to save plenty of time on looking at job posts.
Still, prices at the company are a bit higher than we expected, starting at $89 for a resume for students, and ranging up to $189 for a federal or government resume. Nevertheless, these prices can be considered average on the resume writing market, even though they are not really targeted towards students.
Customer Service and Delivery
The ordering process was impossible, so we had to contact the customer service. Unfortunately, the company does not provide round-the-clock assistance to customers, which means that we had to wait for their working hours to start to actually get some information.
The first thing we asked about when we got in touch with one of their agents was ‘is there any discount offered?’ The answer to this question is no, which is a huge disadvantage. Not only there isn’t a resume writing group promo code available for new customers, but the company does not have a program for returning ones, either.
Our agent was prompt in answering our questions and helped us place the order within a couple of minutes. However, when we got in touch with him after the delivery of the bad resume, he rudely explained that we are not entitled to a revision or refund, and that ‘the resume is what it is’.